For the purposes of these Terms:
Socioo is a technology-enabled discovery, listing, and facilitation platform that connects Users with Vendors offering hospitality services, events, and experiences.
Socioo:
All services, experiences, and events are provided directly by Vendors, and any contract formed is strictly between the User and the Vendor.
By creating an account, you agree to:
Socioo shall not be liable for any loss, damage, or unauthorized access resulting from your failure to safeguard your account information.
All Vendor listings, descriptions, images, menus, prices, availability, event details, and promotional content are created, controlled, and maintained by Vendors.
Socioo:
Images, menus, and descriptions displayed on the Platform are indicative only and may differ from actual offerings.
Socioo reserves the right, at its sole discretion, to edit, suspend, reject, or remove any listing or content that is misleading, inaccurate, unlawful, inappropriate, or in violation of these Terms or applicable law.
All payments for orders or services on the Platform shall be made exclusively in Indian Rupees (INR). The Platform does not support transactions in any other currency. Payments may be made through credit/debit cards, net banking, UPI, or any other RBI-approved payment methods available at the time of booking. Socioo acts only as a payment facilitator and does not provide banking or financial services. All transactions are processed through authorized third-party payment gateways and banking partners.
All transactions are subject to the applicable Refund & Cancellation Policy and Vendor-specific terms.
Refunds and cancellations are governed by a hybrid model consisting of:
All refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, approved refunds will be credited back to your original payment method as per the timelines of your bank or payment provider.
Detailed terms are available in the Refund & Cancellation Policy published on the Platform.
Users agree not to:
Violation of this section may result in suspension, restriction, or permanent termination of access without notice.
Socioo reserves the right to:
All software, technology, trademarks, logos, designs, layouts, text, graphics, and other intellectual property on the Platform are the exclusive property of Socioo or its licensors.
Users and Vendors may not copy, reproduce, distribute, modify, publish, or commercially exploit any Platform content without prior written consent.
Users and Vendors retain ownership of the content they submit. By submitting content to Socioo, you grant Socioo a non-exclusive, royalty-free, worldwide, perpetual license to host, display, reproduce, adapt, distribute, and promote such content solely for operating, improving, and marketing the Platform.
To the maximum extent permitted by law, Socioo shall not be liable for:
Socioo’s maximum aggregate liability, if any, shall not exceed the total fees actually paid by the User or Vendor to Socioo for the specific transaction giving rise to the claim.
Users and Vendors agree to indemnify, defend, and hold harmless Socioo, its directors, officers, employees, affiliates, and partners from any claims, losses, damages, liabilities, penalties, costs, or expenses (including reasonable legal fees) arising out of:
Socioo may suspend, restrict, or terminate any account or access to the Platform, with or without prior notice, if:
These Terms of Use shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or legal proceeding arising out of or relating to the use of the Platform or these Terms shall be subject to the exclusive jurisdiction of the competent courts located at Hyderabad, Telangana, India.
Personal data is processed in accordance with SOCIOO’s Privacy Policy and the Digital Personal Data Protection Act, 2023 These Terms of Use shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or legal proceeding arising out of or relating to the use of the Platform or these Terms shall be subject to the exclusive jurisdiction of the competent courts located at Hyderabad, Telangana, India.
Socioo reserves the right to modify or update these Terms at any time. Updated Terms shall be posted on the Platform and shall become effective immediately upon publication.
Continued use of the Platform after such updates constitutes acceptance of the revised Terms.
For support, complaints, or grievances, Users and Vendors may refer to the Support Policy available on the Platform or contact Socioo through the official support channels provided on the website or application.
Socioo shall address grievances in a fair and timely manner in accordance with applicable law.
Prices, availability, and product or service information displayed on the Platform may occasionally be incorrect due to technical issues, typographical errors, or inaccurate information provided by the Vendor. In such cases, the Vendor reserves the right to cancel or modify the relevant order or booking.
Users acknowledge and agree that the Socioo Platform is a technology-based intermediary and that all goods and services are offered and sold directly by the respective Vendors. Socioo shall not be responsible or liable for any error, omission, deficiency, or act or omission on the part of any Vendor.
